Our Services
Three services, each designed around a specific gap
A single advisory session. A structured WhatsApp reply system. A monthly eye on how it is holding up. You can start with any one of them.
Back to HomeHow We Work
Our methodology in brief
Every engagement starts from the same place: we ask what takes the most hours in your week, and we go from there. We do not arrive with a preferred tool, a preferred platform, or a preferred outcome. We arrive with questions.
For the Tool Selection Advisory, that means a ninety-minute session followed by a written comparison sheet. For the WhatsApp Reply Desk, it means six months of your past conversations becoming the foundation of an answer library that sounds like your business. For the Monthly Review, it means sampling real conversations each month and writing a one-page summary of what we found.
In each case, the work is documented, priced upfront, and delivered by a named person from start to finish.
Start from the work
Written scope first
No commission taken
Named contact throughout
Service 01
Tool Selection Advisory
Many owners arrive having already been sold something. This engagement starts from the work instead. We look at what takes the most hours in your week, then shortlist two or three tools that fit — including the option of changing nothing. You receive a comparison sheet with running costs in ringgit, what each tool needs from your existing systems, and the questions to ask a vendor before signing. We take no commission from any supplier, and we say so plainly when the honest answer is to wait.
- One session, approximately 90 minutes
- Written comparison sheet delivered within 3 working days
- Running costs shown in Malaysian Ringgit
- Vendor questions provided in writing
- No commission from any recommended tool
How it works
- 1You describe the tasks taking the most time in your week
- 2We identify 2–3 tools that address those tasks
- 3We cost each option in ringgit and map integration needs
- 4You receive a written comparison with vendor questions
Service 02
WhatsApp Reply Desk
A reply desk for the channel most Malaysian customers actually message on. Common enquiries about stock, delivery timing, opening hours and directions receive a drafted answer, which a staff member checks before sending during the first month, then sends directly for the question types you approve. Setup covers reading six months of your past chats, building the answer library in English and Bahasa Malaysia, and setting handover rules for anything about complaints, refunds or pricing exceptions.
- Built from 6 months of your actual past conversations
- Answer library in English and Bahasa Malaysia
- Staff-reviewed answers throughout month one
- Documented handover rules for complaints and exceptions
- Direct sending only for question types you approve
Setup process
- 1We read 6 months of your WhatsApp Business chat history
- 2We build and test the answer library in both languages
- 3Staff reviews every answer for the first month
- 4Approved question types move to direct sending
Service 03
Monthly Review
A recurring monthly review for owners who would rather not watch the tooling themselves. We read a sample of the month's conversations, note where answers drifted from your intent, correct the library, and check that nothing broke when your catalogue or hours changed. You get a one-page summary written in plain language, with any concerns raised early rather than at renewal time. Month-to-month, with no notice period.
- Conversation sample reviewed each month
- Library corrections included in the monthly fee
- One-page plain-language summary delivered monthly
- Concerns raised early, not accumulated until renewal
- Month-to-month — no notice period to stop
What happens each month
- 1We sample conversations from the past month
- 2We identify any drift in answer accuracy or tone
- 3We correct the library and log the changes
- 4You receive a one-page summary of findings
Decision Guide
Which service fits your situation
| Tool Advisory | WhatsApp Desk | Monthly Review | |
|---|---|---|---|
| Best for | Owners unsure which tool to buy, or unsatisfied with an existing one | Businesses with high WhatsApp volume and repetitive enquiries | Businesses with the Desk running and wanting ongoing oversight |
| Commitment | One session | One-time setup | Month-to-month |
| Deliverable | Written comparison sheet | Live answer library | Monthly one-page summary |
| Includes library build | — | Corrections only | |
| Bilingual (EN + BM) | — | ||
| Price | RM 140 | RM 420 | RM 610/mo |
Shared Standards
What applies across all three services
PDPA-compliant data handling
Customer conversation data is used for library work only and is not retained beyond the engagement. All handling follows Malaysia's Personal Data Protection Act 2010.
Written scope before work begins
Every service starts with a written scope and fixed price. No additions without a new written agreement. No ambiguity about what is included.
No supplier commissions
We do not hold referral or affiliate arrangements with any AI tool vendor. Every recommendation is based on fit with your specific situation.
Named contact throughout
Your engagement is handled by one named team member from the first call to the final summary. No handoffs after sign-off.
Reply within one working day
Enquiries and monthly summaries are responded to within one Malaysian working day. We do not queue client messages.
Honest exit option
For the Monthly Review, there is no minimum term and no notice period. For any engagement, we include "wait" and "change nothing" as genuine outcomes when the situation calls for it.
Pricing
All prices in Malaysian Ringgit, upfront
No hidden fees. No scope additions without agreement.
Tool Advisory
One-time, fixed
- 90-minute advisory session
- Written comparison sheet
- Ringgit cost breakdown
- Vendor questions in writing
- No commission, ever
WhatsApp Desk
PopularOne-time setup
- 6-month chat history read
- English + Bahasa Malaysia library
- Month one: staff-reviewed answers
- Handover rules for exceptions
- Approved types move to direct send
Monthly Review
Per month, no lock-in
- Monthly conversation sample
- Library corrections included
- One-page plain-language summary
- Issues caught before customers notice
- No notice period to stop
Not sure which service fits? Ask us.
There is no commitment involved in asking. Tell us briefly what your business does and where the friction is, and we will suggest where to start.
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