AI Integration · Petaling Jaya
AI tools that fit your work — not the other way around
Wau Digital helps small businesses in Malaysia find and use AI tools that match how they actually operate. We start from your week, not from a product pitch.
What We Offer
Three ways we can help
Each service is designed around a specific gap that small business owners tell us they feel. Pick what fits now.
Tool Selection Advisory
Many owners arrive having already been sold something. We start from the work instead — looking at what takes the most hours in your week, then shortlisting two or three tools that fit. Includes a comparison sheet with running costs in ringgit and the questions to ask a vendor before signing.
- ◆Starts from your actual workflow
- ◆Costs shown in ringgit
- ◆No commission from any supplier
- ◆Includes the option of changing nothing
WhatsApp Reply Desk
A reply desk for the channel most Malaysian customers actually message on. Common enquiries about stock, delivery timing, opening hours and directions receive a drafted answer. Setup covers six months of past chats, building an answer library in English and Bahasa Malaysia, with handover rules for complaints and pricing exceptions.
- ◆Works in English and Bahasa Malaysia
- ◆Staff reviews answers in month one
- ◆Clear handover rules for exceptions
- ◆Built from your actual past conversations
Monthly Review
A recurring review for owners who would rather not watch the tooling themselves. We read a sample of the month's conversations, note where answers drifted, correct the library, and check nothing broke when your catalogue or hours changed. You get a one-page summary in plain language each month.
- ◆One-page plain-language summary
- ◆Concerns raised early, not at renewal
- ◆Month-to-month, no notice period
- ◆Library corrections included
Why Wau Digital
What makes this different
We take no commissions
When we shortlist a tool, it is because it fits your situation. We say this plainly at the start of every engagement and we mean it.
Built around WhatsApp
Malaysian customers message on WhatsApp. Our work starts there, not in a system your customers have never heard of.
English and Bahasa Malaysia
Answer libraries are built in both languages. Customers get a response that sounds like your business, not a translated script.
Plain-language reporting
Monthly summaries are written for business owners, not for people who enjoy reading dashboards. One page, clear concerns, no jargon.
The option of doing nothing
We include "change nothing" as a genuine recommendation when the numbers do not support a new tool. That is not a sales failure — it is honesty.
Month-to-month terms
The monthly review runs without a notice period. You stay because it is useful, not because leaving would be complicated.
Ready when you are
Not sure where to begin? That is exactly what the first conversation is for.
Bring a question, a frustration, or just a sense that something in your week could be lighter. We will work through it together.
Common Questions
Things people ask before reaching out
Do I need to know anything about AI before we speak?
What kind of businesses do you work with?
How long does the Tool Selection Advisory take?
Will the WhatsApp reply desk send messages automatically?
Can I cancel the Monthly Review if it is not working for me?
Do you store our customer conversations?
What if the honest answer is that AI is not right for my business yet?
Where to Find Us
Our Office
Lot 9, Jalan Utara, 46200 Petaling Jaya, Selangor
Get in Touch
Send us a message
We read every message and reply within one working day. There is no obligation and no follow-up pitch.
Contact Details
Phone
+60 3 7962 4185Address
Lot 9, Jalan Utara
46200 Petaling Jaya, Selangor
Working Hours
Mon – Fri: 9:00 am – 6:00 pm
Closed on public holidays
"We aim to reply within one working day. If your question is urgent, calling is quicker."