Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

• "We", "Us", "Our" — Wau Digital, an AI integration advisory registered in Petaling Jaya, Selangor, Malaysia.
• "You", "User", "Client" — any individual or business entity that engages with our website or services.
• "Services" — the AI advisory services offered by Wau Digital, including Tool Selection Advisory, WhatsApp Reply Desk, and Monthly Review, as described on our website.
• "Agreement" — the written scope agreed upon at the commencement of each engagement, together with these Terms.
• "Content" — written materials, comparison sheets, answer libraries, and summaries produced as part of the Services.
• "Website" — the website located at waudigit.cyou.

2. Acceptance of Terms

By using our Website or engaging our Services, you confirm that you are at least 18 years of age, are legally capable of entering into binding agreements, and agree to be bound by these Terms. If you are entering into this Agreement on behalf of a business, you confirm you have authority to do so.

Use of our Website without engaging Services is also subject to these Terms with respect to Website use provisions.

3. Service Description

Wau Digital provides AI integration advisory services to small businesses, primarily in Malaysia. Our current service offerings are:

• Tool Selection Advisory — a single advisory session and written comparison document at RM 140.
• WhatsApp Reply Desk — a one-time setup service building a bilingual WhatsApp answer library at RM 420.
• Monthly Review — a recurring monthly oversight and library correction service at RM 610 per month, month-to-month.

Services are primarily delivered to clients in Malaysia. We may engage with clients outside Malaysia at our discretion, subject to mutual agreement.

4. Service Delivery and Scope

Each engagement begins with a written scope document provided by Wau Digital. The scope defines the services to be delivered, the deliverables, the price, and the timeline. Work commences only after the written scope is agreed upon. Changes to the agreed scope require a new written agreement before additional work is undertaken.

We aim to respond to all client correspondence within one Malaysian working day (Monday to Friday, excluding public holidays).

5. User Responsibilities

In engaging our Services, you agree to:

• Provide accurate and complete information about your business, including relevant conversation history where required for the WhatsApp Reply Desk.
• Ensure you have the right to share any customer conversation data provided to us.
• Review and approve answer library content in accordance with the agreed process.
• Notify us promptly of material changes to your business that may affect the Services (e.g., changes to operating hours, product catalogue, or service areas).
• Not use our Services for unlawful purposes or in ways that violate Malaysian law.

6. Intellectual Property

All materials produced by Wau Digital as part of the Services — including comparison sheets, answer libraries, and monthly summaries — are owned by Wau Digital until full payment is received, at which point ownership transfers to you for use within your business.

You may not resell, license, or otherwise commercialise materials produced by Wau Digital without prior written consent. The methodology, processes, and frameworks used by Wau Digital remain our intellectual property at all times.

All content on our Website is owned by Wau Digital and may not be reproduced without permission.

7. Payment Terms

All prices are quoted and invoiced in Malaysian Ringgit (RM). Payment is required before work commences, unless otherwise agreed in writing. We accept bank transfer to accounts specified on our invoices.

Refunds: For fixed-price services (Tool Selection Advisory, WhatsApp Reply Desk), refunds are available if you cancel before work has commenced. Once work has commenced, refunds are at our discretion based on the proportion of work completed. For the Monthly Review, no refund is issued for the current month's fee if cancellation is requested after work for that month has begun.

8. Confidentiality

We treat all business information and client data shared with us as confidential. We will not disclose client business information, conversation data, or engagement details to any third party except as required by law or with your explicit consent. This obligation continues after the end of any engagement.

9. Disclaimers

Our Services are provided based on our professional judgment and the information available to us at the time of engagement. We do not guarantee specific business outcomes, response volume reductions, or revenue impacts as a result of using our Services.

The Tool Selection Advisory provides information and a professional opinion based on publicly available information and our experience. It does not constitute legal, financial, or technical due diligence of any vendor or tool.

Our Website and Services are provided on an "as available" basis. We do not warrant uninterrupted availability of our Website.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, Wau Digital's liability in connection with any engagement is limited to the total fees paid by you for that specific engagement. We are not liable for indirect, consequential, or incidental losses, including lost profits or business interruption.

We are not liable for any issues arising from your own use or misuse of tools, platforms, or AI systems that we have advised on or assisted in setting up.

Neither party is liable for failures caused by events beyond their reasonable control, including natural disasters, government action, or widespread infrastructure failure.

11. Indemnification

You agree to indemnify and hold harmless Wau Digital, its directors, and team members from any claims, losses, or liabilities arising from your breach of these Terms, your misuse of the Services, or the use of materials we have produced in ways that violate these Terms or applicable law.

12. Termination

Either party may terminate an engagement by giving written notice. For the Monthly Review, termination takes effect at the end of the current billing month. For fixed-scope engagements, termination mid-engagement is subject to the refund terms in Section 7.

We may suspend or terminate access to our Website at any time for any user who breaches these Terms or who misuses the Website. Sections 6 (Intellectual Property), 8 (Confidentiality), 10 (Limitation of Liability), and 13 (Dispute Resolution) survive termination.

13. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to attempt informal resolution by written correspondence within 30 days. If informal resolution fails, disputes will be submitted to the jurisdiction of the courts of Malaysia, specifically the courts of Selangor or Kuala Lumpur.

We may also propose mediation through the Malaysian Mediation Centre as an alternative to litigation, subject to mutual agreement.

14. General Provisions

• Entire agreement: These Terms, together with the written engagement scope, constitute the entire agreement between the parties for each engagement.
• Severability: If any provision is found unenforceable, the remaining provisions continue in effect.
• Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our obligations with notice to you.
• Notices: Formal notices should be sent by email to [email protected] or by post to our registered address.

15. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. For active ongoing engagements, we will give at least 30 days' notice of material changes by email. Continued use of our Services after that period constitutes acceptance of the revised Terms.

16. Contact

Wau Digital
Lot 9, Jalan Utara, 46200 Petaling Jaya, Selangor, Malaysia
Email: [email protected]
Phone: +60 3 7962 4185